Topic: Service Standards - Food & Beverage
Speaker: Chef David Holman - Atlantis
Topic Service Standards - Airport and Airline Industry
Speakers: Trish Tucker and Janelle Conine - Reno Tahoe Airport, Melissa Ogg Farnsworth - Southwest Airlines
Topic: Understanding and Engaging Customers - Meetings & Conventions
Speaker: Mike McMinn - GSR
Topic: Customer Experience in the Ski Resort Industry
Speaker: Greg Gavrilets - Mt Rose Ski Resort
Topic: Destination Survey - Customer Feedback
Speaker: Charles Harris - RSVCA
Topic: Service Quality Standards
Speaker: Colin Perry - Ritz Carlton Lake Tahoe