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Hospitality & Tourism: HMD 120 Presentations

HMD 120 Spring 2023

Topic: Understanding and Engaging Customers - Meetings & Conventions
Speaker: Mike McMinn - GSR

Topic: Customer Experience in the Ski Resort Industry
Speaker: Greg Gavrilets - Mt Rose Ski Resort

HMD 120 Spring 2022

Topic: Destination Survey - Customer Feedback
Speaker: Charles Harris - RSVCA

Topic: Service Quality Standards
Speaker: Colin Perry - Ritz Carlton Lake Tahoe